FAQs
Welcome to the Libbie Sews FAQ page! We’ve compiled answers to the most commonly asked questions about our products, shipping, returns, and more. If you don’t find your question here, feel free to reach out to us!
1. What products do you sell?
At Libbie Sews, we specialize in metal wall art and wooden toys for kids. Our products are crafted with quality and care, making them perfect for home décor or gifting.
2. What is your order processing time?
We process all orders within 1-2 business days. Once your order is processed, we’ll send you an email confirmation with your shipping details and tracking number.
3. How long does shipping take?
After processing, delivery typically takes 4-7 business days. Please note that delivery times may vary depending on your location within the USA.
4. Do you offer free shipping?
Yes! We offer free shipping on all orders within the USA, regardless of the order size.
5. How do I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your shipment’s progress online. If you haven’t received your tracking information, please check your spam folder or contact us for assistance.
6. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return your item within 30 days of receipt. Items must be in their original condition and packaging. For full details, please see our Return & Refund Policy.
7. How do I request a refund?
Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds are issued to your original payment method, and we do not charge any restocking fees.
8. Can I exchange an item?
Yes! The fastest way to exchange an item is to return the product you have and place a new order for the replacement. Once your return is accepted, you can proceed with your new purchase.
9. Do you ship internationally?
At this time, we only offer shipping within the USA. We do not ship internationally.
10. What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at support@libbiesews.com or call +1 254 413 3845. We will work with you to resolve the issue by offering a replacement or a refund.
11. How can I contact customer support?
You can reach us via email at support@libbiesews.com or call us at +1 254 413 3845. Our team is available Monday through Friday, 9:00 AM to 5:00 PM (PST).
12. Do you offer custom or personalized items?
At this time, we do not offer custom or personalized products. However, we’re always expanding our product range, so stay tuned for future updates!
13. How can I stay updated on new products or promotions?
Sign up for our newsletter on the homepage of our website, and follow us on social media to stay informed about new products, special offers, and promotions!
Still have questions? Don’t hesitate to reach out to us at support@libbiesews.com or by phone at +1 254 413 3845. We’re here to help!