Return & Refund Policy

At Libbie Sews, your satisfaction is our priority. We take pride in the craftsmanship of our metal wall art, and we stand behind every piece we ship. If for any reason you are not fully satisfied with your purchase, we offer a simple and fair return and refund policy to ensure peace of mind when shopping with us.

30-Day Return Guarantee

We accept returns within 30 days of delivery for both defective and non-defective products. To qualify, items must be in new, unused condition, in their original packaging, and include all accompanying materials.

Eligibility for Returns

You are eligible for a return or exchange if:

  • The item is damaged or defective upon arrival
  • You received the wrong product
  • You are unsatisfied with your purchase and the item is unused

Important: Products that show signs of use or damage not related to transit or manufacturing defects may not qualify for a return.

How to Initiate a Return

To start the return process, please contact our support team with your order number and reason for return:

We will provide return instructions and a mailing address. Please note that returns are processed by mail only.

Return Shipping

Return shipping is the responsibility of the customer unless the product is defective or incorrect due to an error on our part. We recommend using a trackable shipping service to ensure the safe return of the product.

Restocking Fees

We do not charge any restocking fees. Our goal is to make returns and exchanges as hassle-free as possible.

Exchanges

If you received a damaged or defective item and prefer an exchange instead of a refund, we will gladly send a replacement at no additional cost. Please contact us within the 30-day return window to request an exchange.

Refund Processing

Once we receive your return, we will inspect the product and issue a refund to your original payment method within 5 business days. You will be notified via email once the refund has been processed.

Non-Returnable Items

  • Customized or personalized metal wall art
  • Items returned beyond the 30-day window
  • Used or damaged items not caused by manufacturing defects or shipping mishandling

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our team for assistance:

At Libbie Sews, we believe in delivering not just beautiful wall art, but also a customer experience you can trust. Shop confidently knowing that we’re here to support you every step of the way.