Return & Refund Policy

At Libbie Sews, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Please review our policy below for details.

1. Returns

If for any reason you are not satisfied with your order, please let us know. We'll handle your issue on a case-by-case basis to make it right.


We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Conditions for Returns:

  • Items must be returned in their original condition, unused, and in the original packaging.
  • You must provide proof of purchase (order number or receipt).
  • The customer is responsible for return shipping costs, unless the item is damaged or defective upon arrival.

How to Start a Return: To initiate a return, please contact us at support@libbiesews.com or call us at +1 254 413 3845. Once your return request is approved, we will provide instructions on how and where to send your package.

Return Address:

  • Libbie Sews
  • 2275 Navarro Ave, Altadena, CA 91001, USA

Please note that items sent back to us without first requesting a return will not be accepted.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and the credit will be automatically applied to your original payment method within 10 business days.

Refund Process:

  • No Restocking Fee: We do not charge any restocking fees for returns.
  • Timing: Refunds are processed within 10 business days of receiving the returned item.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@libbiesews.com.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@libbiesews.com or call us at +1 254 413 3845. We will arrange for a replacement or refund at no additional cost to you.

Please provide photos of the damaged item along with your order number so we can resolve the issue as quickly as possible.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized items.
  • Gift cards.

6. Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Contact Information

If you have any questions about our Return & Refund Policy, feel free to reach out to us: